Introduction
These Terms & Conditions (“Terms”) govern your use of the Velonex Group website (“the Site”) operated by Velonex Group, and your requests for digital services and consultations offered through it. By using the Site or completing a paid order, you acknowledge that you have read and agree to these Terms.
If you do not agree to these Terms, please do not use the Site or complete any payment.
These Terms may be supplemented by other policy pages such as the Privacy Policy, Cancellation & Refund Policy, and Service Policy.
Definition of services
The Site may include — as available — consultation services, website and app design services, and other digital services shown on service pages. Each service description and the prices shown before payment form part of the service offer. The final amount charged at payment is determined by the server.
The nature of a service (immediate/scheduled consultation, or a custom digital project) may vary depending on the type you select.
Requesting services
Orders are submitted through the paths available on the Site, including consultation and service pages or direct payment links when available.
The customer is responsible for the accuracy of information submitted with an order (such as the consultation topic or project requirements, and the chosen contact method).
We may request additional information or clarification before or during delivery to provide the service appropriately.
Prices and payment
Prices shown for services and consultations are in United States dollars (USD) unless otherwise stated expressly in a separately agreed offer.
For online payment through the Site, the final amount is determined by the server based on the selected service/consultation type. Any price sent from the browser or a modified link is not authoritative.
Payment is processed by a payment provider. Sensitive card details are entered and processed with the provider according to its setup. The Site does not need to store the full card number or CVC.
Service delivery
We aim to deliver services according to the agreed scope of work and the requirements provided by the customer. Delivery may depend on the customer’s cooperation and timely provision of needed information.
For custom projects (such as website or app design), scope, price, timeline, number of revisions, and project requirements are defined before work begins or according to the agreed offer. See also the Service Policy.
Consultations
Consultations offered through the Site — as available — include Standard, Urgent, and Emergency consultations. Base consultation length for all types: 30 minutes.
After payment is completed and the order is confirmed, a consultation slot is reserved for the customer. Payment means reserving dedicated consultation time.
Expected response times vary by consultation type as shown on the consultations page and in the Service Policy.
The customer is responsible for attending or being available via the agreed communication method at the scheduled time.
Consultation length is 30 minutes. When that time ends, the consultation ends. If further consultation is needed, a new consultation must be booked.
The Cancellation & Refund Policy forms part of these Terms.
Consultation scheduling
After payment is completed and the order is confirmed, a consultation slot is reserved for the customer. Expected response times by consultation type are described in the Service Policy and consultation pages.
If contact cannot be made at the agreed time because the customer is unavailable or provided incorrect contact details, the consultation may be rescheduled or the rules on customer-caused delay may apply.
Customer responsibilities
The customer agrees to provide accurate and sufficient information, use effective contact methods through which they can be reached, and respond to clarification requests within a reasonable time when needed for delivery.
The customer is responsible for how they use outputs or recommendations in their circumstances. Consultation content does not replace advice from a specialist where a specific expertise is required.
Acceptable use of the Site
It is prohibited to use the Site for any unlawful purpose, attempt to harm Site systems or security, abuse payment mechanisms, impersonate others, or send abusive or misleading content.
We reserve the right to refuse or stop an order that appears to violate these Terms or applicable law, subject to customer rights including those in the refund policy where applicable.
Intellectual property
Site content (including text, designs, logos, and visual elements belonging to the Site) is protected by applicable intellectual property laws and may not be copied or reused without prior permission, except as allowed by law.
For agreed project deliverables, usage and delivery rights are defined by the agreement or the project’s scope of work.
Order cancellation
Details of consultation booking cancellation and refunds are set out in the Cancellation & Refund Policy.
Refunds
Cancellation and refund situations are governed on a dedicated page. Please review the Cancellation & Refund Policy before completing payment.
When a consultation booking is confirmed, time is reserved for the customer; therefore booking fees are non-refundable if the customer cancels or does not attend, subject to mandatory rights that applicable law may grant and that cannot be waived.
Customer-caused delay
If the customer’s delay in providing requirements, replies, or availability prevents delivery within the agreed timeframe, the timeline may be extended or delivery reordered without that alone being treated as our sole default.
In some cases, material delay by the customer may affect cancellation or refund eligibility under the refund policy.
Limitation of liability
We aim to provide services with reasonable professional care. However, we may not be liable for indirect or consequential losses or lost profits arising from use of the Site or reliance on recommendations, to the extent permitted by applicable law.
We do not exclude or limit liability where that is not legally allowed (such as fraud or gross negligence where mandatory rules apply). Any liability limits are interpreted reasonably and not misleadingly.
Changes to these Terms
We may update these Terms from time to time to reflect changes in services or operational or legal requirements. The updated version applies when published on this page, unless a later effective date is stated.
We recommend reviewing this page periodically. Continued use of the Site after an update may be treated as acceptance of the updated Terms to the extent permitted by law.
Contact us
For questions about these Terms, email us at info@velonexgroup.net or use the Contact us page. The Site is operated by Velonex Group.